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[POLL] Water District Communication

Tell us how well the Dix Hills Water District handled the coliform bacteria notification.

The Dix Hills Water District reported on Friday that two water samples taken last week . In response, officials advised residents to boil water before consumption.

A Town of Huntington spokesperson said that the district hand-delivered notices to its 8,000 customers informing them of the results and giving information about coliform bacteria in water and instructions about boiling water, but some residents said they never received the notice.

The district chlorinated the system and the boil-water notice was afternoon as a precaution, a town spokesperson said. While subsequent testing took place, employees posted flyers around the neighborhood to notify customers of the possible health concern. Many residents however, said that no flyers were received and continued to use the tap water without knowing to boil it.

Did you receive a flyer? How well do you think the Dix Hills Water District communicated the issue? Tell us in the POLL below.

Jeff January 03, 2012 at 10:34 AM
Very sad situation. In today's world of robo-calling, nothing was done. Posting flyers. Are we kidding? It was a holiday weekend and the lack of information was amazing. I never received any calls or flyers. If I had not been alerted by a friend, I never would have known until I saw the Patch or Saturday's Newsday. Nothing on Channel 12 News until Saturday as a running bar at the bottom of the screen. No interviews with water officials as a story. Better PR should be instituted. This safety issue should be looked into and communications should be improved for the Dix Hills residents.
Sammy321 January 03, 2012 at 12:29 PM
I agree with Jeff -- were it not for the "Patch" I would not have known about it at all. My neighbor has small children - I let her know about it so she could discard amy formula she made. An automated phone message should have gone out to residents. This was poorly handled.
Amy January 03, 2012 at 12:56 PM
I agree with Jeff and Diane. The lack of information was shameful. When I called the water district, the woman I spoke with was defensive. She said that notices were being personally delivered which I thought was strange. She added that they are doing more than necessary because legally they have 30 days to notify customers. I told her I was surprised nothing was on the news or sent out through the school district robo calls. She said the town has to make that decision and if I am not happy with the communication, I should contact Sue Berland so she try to make changes. I never saw a flyer or received notification in the mail either. Thank goodness for an alert neighbor who read the Patch and posted the article to Facebook! We can do better.
Allison Brecher January 03, 2012 at 01:10 PM
In a word - - there simply was no communication. I never received a flyer, an email, a phone call or any communication whatsoever from the water district. Likewise, I saw no posting on the Town of Huntington website and nothing on the local news about it. I only happened to hear of the water quality issue - - albeit 4 days after the bad samples were discovered and when it was too late to have taken precautions - - because a friend posted something on Facebook. Imagine if this was a really serious health emergency!!! The water district did a horrible job of notifying the public. In this age of digital communications, it would have been a simple task to have gotten the word out. Their work here was deplorable...and frightening.
Eric January 03, 2012 at 01:59 PM
I smelled the chlorine in the water on Dec 30 and did a Google search to find out why. That's what led me to the Patch, which I had never heard of before, where I learned of the boil water notice. At that point, with the chlorine already killing off the bacteria, what is the point to boil the water? I should have been informed of the bacteria at the onset. If it weren't for me stumbling onto the Patch, I would still not know. I do not subscribe to Newsday or have Cablevision's News 12. I'm now signed up to receive emails from the Patch, which seems like a really good idea.
Stephanie jose January 03, 2012 at 03:00 PM
They definitely dropped the ball on this. No one in my area received any notification until I saw it in the patch on Saturday. I asked around and only one person by the high school received notification. Really bad communication. Oddly I did receive my water bill on Saturday though, so they can communicate when they want something. :) someone needs to appologize and fix this, not get defensive and CYA. We can do better.
Amanda Lindner (Editor) January 03, 2012 at 03:38 PM
Just wanted to give a quick thanks to everyone for tuning into Patch on this issue. You all have been amazing by reposting the articles on Facebook, tweeting and talking about it with family and friends. Sometimes it's hard to know what's happening in your own backyard and that's what Patch is here for. So a great big "Thanks!" to you all. As Eric mentioned above, signing up for the daily newsletter is a great way to get the top stories delivered right to you. The link is right at the top of the page. Thank you again, everyone!
lucille kenney January 03, 2012 at 04:42 PM
I live on Gallatin Dr. and never received any information from the water district..but..thanks to the Patch.... for the information
R January 08, 2012 at 03:48 AM
I also called the water district & got the same usless reponse as Amy, what is being done to correct this so in the next emergency we get notified. My street did not recieve any notifications.

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