LIPA: Customers Should Prepare For Possibility of Extended Outages

The power company says it is mobilizing extra crews as Hurricane Sandy nears.

As Hurricane Sandy makes its way up the coast, the Long Island Power Authority on Saturday said it is working to mobilize extra crews to handle possible power outages, but the power company warned: "Customers should prepare for the possibility of extended outages."

In a release to the media, LIPA authorities said those outages could last anywhere from 7 to 10 days — a similar amount of time after Irene hit in August 2011.

"While customers may not see restoration crews working specifically in their neighborhoods following the storm, crews will perform damage surveys as soon as possible during and after the weather-related incidents following established safety guidelines," reported LIPA.

LIPA is recommending that customers pre-register their cell phones to report outages and receive restoration updates via text. To register, text REG to 695472 (myLIPA). After registration, to report an outage, text OUT to 695472 (myLIPA).

Customers are encouraged to always report outages and can also report outages by calling 1-800-490-0075.

In addition to mobilizing extra crews, LIPA said it is also closely monitoring the storm's progress on and around-the-clock; coordinating preliminary preparation efforts with state, New York City, county and local emergency management organizations; ensuring that all LIPA and National Grid personnel are ready to respond; testing all communication and information technology systems necessary to support our restoration efforts; and ensuring that all supply inventories and equipment are fully stocked to support restoration efforts.

The following is a list of additional steps LIPA said customers can take to prepare for the storm:

  • Never touch or go near fallen wires, even if you think they are safe. Parents can use this opportunity to remind children that wires are dangerous. If you are in a vehicle that comes in contact with a downed wire, stay in your vehicle until help arrives.
  • Make sure you have a working, battery powered radio or TV and a good supply of fresh replacement batteries.
  • Have flashlights available for all family members.
  • If an electric pump supplies your water, fill spare food-grade containers with water for cooking and washing in anticipation of a possible power interruption.
  • Make sure all motor driven equipment, such as garage door openers, can be operated manually.
  • When using a portable generator, make sure all LIPA-powered equipment is disconnected. This will avoid severe hazards when reconnecting the power to your home or business.
  • Have a first aid kit at home and check its contents to make sure they are complete and up to date. If you have family members with special medical needs, such as insulin or other prescription drugs, check to make sure you have an adequate supply.
  • Do not use charcoal to cook indoors; deadly carbon monoxide gas can accumulate in your home.
  • If you have an elderly neighbor, be a Good Samaritan and check on his or her status. Even a quick telephone call during a storm can provide much appreciated assurance that help is nearby if needed.
  • Should an electric power interruption occur, all sensitive equipment, such as computers and TVs should be disconnected until service is restored .
Tom S October 27, 2012 at 11:21 PM
Fair is fair. LIPA should prepare for long delays in receiving payment.
Jamie October 27, 2012 at 11:58 PM
Amen Tom!!! Amazing that we pay the highest electrical rates in the country and receive some of the worst service!
CF October 28, 2012 at 01:27 AM
Amazing they don't mention they are bringing in outside crews like CT power and light and PSEG. Basically it is "tough we will fix it when we can". Thanks guys
CF October 28, 2012 at 01:28 AM
Great line Tom...well played.
Lori October 28, 2012 at 12:33 PM
How many hurricanes will it take until LIPA forms a plan that doesn't ask us to prepare for extended outages?
Ignorant Haters October 28, 2012 at 05:01 PM
Talk your garbage all you want... When your lights go out... Your meter stops & you aren't being charged anything. Long Islanders are the most spoiled complain artists there is!!!' Talk to people in the west & see how bad LIPAs Service is!!!!! Blah Blah!!!' Blame Mother Nature Mature Ones!!!!!
Tre October 29, 2012 at 03:47 AM
Talking about garbage. Is pick up suspended too.
Steven November 01, 2012 at 12:38 PM
Listen smart guy we all understand what happened and we are not blaming LIPA for the loss of power, however we deserve to know how the progress is going not a broad answer like we are working on it or ascessing the damage. Just be honest and say what progress you have made, what area they are working on, which area is next and so on. Power seems to go out often in LI, maybe they should have a better system.
frustrated November 01, 2012 at 12:58 PM
Do you people hear yourselves? Wow, a catastrophic storm and you are on here complaining. The depth of the situation is enormous..they should coddle you and give you a time span. Maybe you should walk in their feet and see it may not be that easy to figure out. My assumption would be hard to estimate time of arrival. People should of been prepared we had plenty of notice. Maybe go out and offer your assistance to a neighbor and stop whining. I agree with the person above...some spoiled people around here that have nothing else to do but to find a reason to complain. Donate some time to a good cause. Lipa keep up with the hardwork some of us do appreciate you.
Steven November 01, 2012 at 01:22 PM
if you would read what i said instead of patting yopurself on the back on how great of a person you are, the next great saint of LI. You would understand I m not looking on an exact timeline but just to kept informed on their progress
Charles Smith November 01, 2012 at 01:32 PM
Has anyone taken a look at LIPA's outage map? http://www.lipower.org/stormcenter/outagemap.html I check it every day, I see that the total number of customers out is down to 681,401, from a peak of over 900,000 - that's about 25% of people restored. It also shows, if you zoom in, where crews are currently assigned, as I type this 1 is in North Patchogue and 2 are in East Patchogue, all 3 outages being serviced affect over 100 customers. And the map is updated every 15 minutes.
Rose November 07, 2012 at 06:21 AM
2. Weeks ago lipa did a sweep of all customers that owed money or were paying off defered payments and shut off hundreds of people. I was shut off for missing a payment in JUNE!! And in October they turned me off during this sweep. I had to come up with all the money owed and after that they made me put down a $500 deposit. They did this to hundreds. The customers that owed $ to social servies for heap they made them pay it back! I paid my bill, my deferred payment and soc ser back and gave my deposit and im sitting here for 9 days now with NO POWER!! Lipa is worse than the MOB!!
Lorraine Bath November 08, 2012 at 06:17 PM
Powers out again in South Hempstead. Locust Street in darkness.


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